Can’t find what you are looking for?

Need help?
Our support team can help you with general inquiries, cancellations, and technical problems.

Important:
Support is not staffed by healthcare professionals and cannot answer medical questions. For privacy reasons, we ask you to not share sensitive information (such as health data or your full personal identification number) in your inquiry. If you need to speak with a doctor, psychologist, or physiotherapist, you must book an appointment.

How to contact support:
Click the icon in the bottom right corner to use our AI search function. If you can't find an answer, you can start a chat with us there. You can also contact us by email: support@eyr.md.

Please do not contact our practitioners directly through any channel other than the Eyr app.

Current
waiting time

5 min 29 sec

Some frequently asked questions

Can I get a prescription from Eyr’s doctors? How do I receive my prescription?

Yes. The doctor will perform a medical assessment, and if you are deemed to need a prescription, they can quickly and easily write out an electronic prescription that can be collected from any pharmacy in the country immediately after the consultation.

Do Eyr’s doctors have access to my journal?

They only have access to your journal if you have submitted or created a journal at Eyr. Eyr’s doctors can also see your previous contacts with Eyr. An Eyr doctor can also open your master journal, which contains details such as allergies, prior hospitalisations and medicine use with your consent.

Do I have to pay if I did not receive the help I need after a consultation?

As a rule, we will reimburse the cost to customers who feel they have not received the help they needed, or who have been referred to their GP for a physical examination. Please contact us at support@eyr.md If you did not receive the help you expected, we want to hear from you.

What does a consultation at Eyr cost?

A consultation costs NOK 350.

We cooperate with several major insurance companies. Over 400,000 people are covered by Eyr’s insurance agreement and can use us for free. Read more about our insurance contracts.