Any questions?

Our doctors are available from 08.00 - 22.00 weekdays, and 10.00 - 22.00 at weekends, including Sunday and public holidays. Customer support is also available via Chat during the same time period.

You can obtain medical advice and treatment from us. Based on medical evaluation, Eyr’s doctors can write e-prescriptions, medical and doctor’s certificates, and refer you for specialist treatment. If you need a physical examination and blood tests, you should consult your GP.

Read here for details of the symptoms our doctors can usually help you with via a video consultation.

Yes, you can talk to Eyr doctors via video consultation anywhere in the world, as long as you have a good Internet connection. Remember to download Eyr before you leave.

Yes, children under 16 years of age can use the service if a parent is present. The parent must log in with their own BankID. Anyone over the age of 16 can use the service unaccompanied, using their own BankID.

Yes :)

Eyr doctors always makes an individual medical assessment. If the doctor thinks they have enough information and specialist examination is needed, they will write a referral. Sometimes they will ask you to go to your GP, because a physical examination is needed first.

Referrals are sent by post to your registered address the same day. They cannot be sent by email.

Our doctors can issue doctor’s certificates for absence from higher education due to illness. Doctor’s certificates cannot be back-dated, so please contact the doctor immediately when you are ill.

Certificates are sent by post to your registered address the same day. They cannot be sent by email.

No, such certificates usually require a physical examination and cannot be provided via a video consultation.

Eyr doctors are restrictive in writing medical certificates after a video consultation, and never for longer periods. If our doctors believe they have enough information to write a short-term medical certificate after assessing your condition, you will receive it.

Yes. The doctor will perform a medical assessment, and if you are deemed to need a prescription, they can quickly and easily write out an electronic prescription that can be collected from any pharmacy in the country immediately after the consultation.

Eyr’s doctors do not write prescriptions for A- and B-class preparations or addictive medicines.

Yes, the Eyr app uses BankID for secure authentication and login. All communication and health data is encrypted during storage and transport. Eyr meets the standards for data security in the health sector. You can rely on us to process your health data safely and securely.

They only have access to your journal if you have submitted or created a journal at Eyr. Eyr’s doctors can also see your previous contacts with Eyr. An Eyr doctor can also open your master journal, which contains details such as allergies, prior hospitalisations and medicine use with your consent.

No, your GP cannot automatically know that you have used Eyr. Any doctor that treats you can of course see your previous prescriptions. If you receive a referral via Eyr, it can also be made accessible to your GP.

A consultation costs NOK 350.

We cooperate with several major insurance companies. Over 400,000 people are covered by Eyr’s insurance agreement and can use us for free. Read more about our insurance contracts.

As a rule, we will reimburse the cost to customers who feel they have not received the help they needed, or who have been referred to their GP for a physical examination. Please contact us at support@eyr.md If you did not receive the help you expected, we want to hear from you.