Frequently Asked Questions
Here you can find the answers to our most frequently asked questions. If you can't find the answer you are looking for we are usually very quick to reply in our support chat.
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How does this service work?
In what cases can I get medical help from a doctor using video consultation in Eyr?
Doctors on Eyr can, like other general practitioners, make diagnosis, provide medical advice and refer you to specialists. In addition, the doctors can issue prescriptions, medical certificates and referrals for blood tests, X-ray and MRI/CT.
Can Eyr help me with all medical problems?
No, not all problems. You must call 113 or go to the emergency room if you get an acute illness or serious injury. Eyr's doctors will ususally not give prescriptions on A- or B-classified drugs, nor sick notes for longer periods. In situations where a physical examination is required, we recommend contacting your doctor in person, or go to an emergency room or hospital.
Can I use Eyr abroad?
Yes, you can talk to a doctor via Eyr anywhere in the world, as long as the internet connection is good enough.
Can my children use this service if I am present in the video call?
Yes, children under the age of 16 may use the service together with a parent, in which case, the parent should log in with their own BankID. People over the age of 16 can use the service by themselves and log in with their own BankID.
Do the doctors speak English?
Referrals and medical certificates
Can I get a referral to a specialist or a medical certificate in Eyr? How do I receive this?
Yes, if you need a referral to a specialist or a medical certificate, the Eyr doctors can fix this. The written referral or medical certificate will be sent by mail to your official address the same day. Referrals and medical certificates can not be sent by e-mail.
Can I receive a medical certificate (health certificate) for renewal of driving licenses, sports activities or for health checks in connection with work?
No, such medical certificates often require a physical examination and can usually not be solved over a video call in Eyr.
Can I get a sick note through Eyr that can be given to my employer?
The doctors in Eyr are reluctant to writing sick notes after a video consultation, especially in cases regarding longer periods of sick leave. If you need a sick note, we recommend that you go to your regular doctor.
Can I get a prescription with the Eyr app? And how can I receive this?
Yes, if necessary, the doctors in Eyr can provide you with an electronic prescription that will be available in all pharmacies in Norway right after the consultation.
Can I get prescriptions for A- and B- classified drugs, (eg. Valium and Paralgin Forte), through Eyr?
Doctors in Eyr generally do not write prescriptions for A- and B- classified drugs. If you know that you need a prescription this, we recommend you to go to your regular doctor.
Security and privacy
Does this service have secure login and how does Eyr secure the privacy of my personal information?
Yes. Eyr has a secure log in with BankID for the users. All communications and health information are encrypted during storage and transfer. Eyr meets the Norm for Information Security in the health sector.
Do the doctors at Eyr have access to my journal?
The doctors at Eyr only have access to your journal if you have submitted or created a journal at the Colosseumklinikken Medisinske Senter AS. Our doctors can also see your previous consultations on Eyr. With your consent, an Eyr doctor can access your Kjernejournal, with information such as allergies, past hospitalization and medication.
Will my regular doctor know that I have used Eyr?
No, your doctor will not automatically know that you have used Eyr. However, all doctors who treat you can still see your previous prescriptions. If you ask a doctor at Eyr to send a referral, this can be made available to your regular doctor.
Prices and payments
How much does it cost for a video call with a doctor in Eyr?
It costs 350 kr. If you have health insurance with Gjensidige, the doctors consultation is free. If you have health insurance through Storebrand, it is free if the medical problem are in one of the categories below.
- Medical advice
- Muscle disorders
- Eye infection
- Cuts, rash or insect bites
- Urinary tract infection
Do I have to pay if I talk to a doctor on Eyr, but didn't get the help I needed?
We will usually refund those patients who feel they didn't get any help from Eyr, or who have been referred to their regular doctor for a physical examination. Please do not hesitate to contact our support if you are not satisfied with the service.
Can I use an exemption card to cover the charges of a video call with a doctor in Eyr?
Unfortunately not. Eyr is currently a private service that is not affiliated with the Exemption Card Scheme.
Booking and availability
When are the doctors available?
Our doctors are available from 08-22 on weekdays and 10-22 on weekends, including Sundays and public holidays. Our support function is also available via chat and email in the same time period.
How long do I need to wait for a doctor's appointment in Eyr?
In the last few days there has been an average waiting time of 5 min 9 sec